Shipping policy

Curious Clouds – Shipping Policy

1. Delivery Policy
By completing a purchase on our website, you acknowledge that a binding agreement is created and that your right to a refund is governed by our Terms & Conditions. Please ensure you have read and understood these Terms before placing any order.

Once payment has been received, it is accepted that you have agreed to all policies associated with the purchase. If you have any questions, please reach out to us before finalising your order.

 

2. Shipping
South Africa – Counter-to-Counter / Courier Shipping

Please ensure that the shipping address provided is correct. Ownership and risk pass to you as soon as the parcel leaves our premises.

 

3. Undeliverable Packages
If a parcel is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.

 

4. Order Processing
Orders are processed once full payment and a confirmed order have been received. Orders paid via EFT or Direct Deposit may be delayed if payment does not reflect immediately.

 

5. Outlet Country Disclosure
Country: South Africa

Bank: Capitec Business

 

6. Payment Options & Pricing
Below are the updated banking details for Curious Clouds (Pty) Ltd:

Banking Details – Curious Clouds (Pty) Ltd

Bank: Capitec Business

Branch Code: 450105

Account Name: Curious Clouds (Pty) Ltd

Account Number: 1054498644

Account Type: Capitec Business Account

All transactions will be processed in South African Rands (ZAR).

Curious Clouds strives to provide competitive pricing on all current products. Your total order cost will include:

Product price

Any applicable taxes

Shipping fees (calculated at the time of dispatch)

Prices may change at any time without prior notice.

7. Credit Card Payments
We accept Visa and Mastercard payments. If you prefer not to use a credit card, feel free to use one of our alternate payment options or return later to complete your purchase.

Your cart and order information will remain stored in your account for future checkout convenience.

8. EFT (Electronic Funds Transfer)
EFT remains one of the quickest and most reliable ways to pay.

To pay via EFT:

1. Add products to your cart

2. Proceed to Checkout

3. Select EFT payment

4. Load Curious Clouds (Pty) Ltd as a beneficiary

5. Use your unique order number as the payment reference

Using the correct reference helps ensure fast processing and dispatch.

9. Direct Deposita
You may also pay via direct deposit at your nearest bank branch.

After depositing, please email your proof of payment to:

📧 vape@curiousclouds.co.za

This allows us to confirm payment quickly and process your order without delay.

 

10. Additional Assistance
For help with ordering, special requests, bulk orders, or alternative payment arrangements, feel free to contact us anytime.