Terms of service
Curious Clouds – Terms of Service
Overview
This website is operated by Curious Clouds (Pty) Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Curious Clouds (Pty) Ltd. Curious Clouds provides this website, along with all information, tools, and services available from it, subject to your acceptance of the terms, conditions, policies, and notices outlined here.
By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms or policies referenced or linked within. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before using the website. By accessing any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions stated here, you may not access the website or use any of our services.
Any new features or tools added to the current website will also fall under these Terms. You can review the most updated version at any time on this page. We reserve the right to update, change, or replace any section of these Terms by posting updates on the website. It is your responsibility to check this page periodically for changes. Continued use of the site after changes have been posted constitutes acceptance of those changes.
1.Online Store Terms
By agreeing to these Terms, you confirm that you are 18 years or older. Some products sold by Curious Clouds contain liquid nicotine. Although these products are not classified as tobacco products, they may not be purchased by anyone under 18.
By placing an order, you confirm you are over 18 and not purchasing on behalf of anyone below the legal age.
You may not use our products for any unlawful or unauthorized purpose, and in your use of the Service, you may not violate any applicable laws.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You understand that non-credit-card information may be transferred unencrypted across various networks and may be adapted to technical requirements. Credit card information is always encrypted during online transmission.
You agree not to reproduce, copy, sell, or exploit any portion of the Service or website content without written permission from us.
Section headings are for convenience only and do not limit the scope of any section.
3. Accuracy, Completeness & Timeliness of Information
Information on this site may not always be accurate, complete, or current. Content is provided for general reference only and should not be used as the sole basis for decision-making without consulting more accurate or updated sources.
This site may include historical information, which is provided for reference only and is not guaranteed to be current. We may update content at any time but have no obligation to do so. You agree that monitoring any changes on the site is your responsibility.
4. Modifications to Service & Pricing
Prices may change at any time without notice.
5. Products
Certain products may be available exclusively online. These items may have limited quantities and are subject to return or exchange according to our Returns Policy.
We attempt to display product colours and images as accurately as possible, but we cannot guarantee complete colour accuracy across different screens or devices.
We reserve the right—though not the obligation—to limit sales to certain people, regions, or jurisdictions, and to limit product quantities. Descriptions and pricing may be changed at any time without notice. Any product may be discontinued at any time. Offers are void where prohibited.
We do not guarantee that products or information will meet your expectations or that errors in the Service will be corrected.
6. Accuracy of Billing & Account Information
We may refuse any order placed with us. We may limit or cancel quantities per person, household, or order. Restrictions may include orders using the same customer account, card, or billing/shipping address.
If we modify or cancel an order, we may attempt to contact you using the email or phone number provided.
You agree to provide accurate and up-to-date account and purchase information. You must promptly update your information—including your email address and payment details—so transactions can be completed smoothly.
Refer to our Returns Policy for more detail.
7. Third-Party Links
Some content or services on our site may include material from third parties.
Third-party links may redirect you to websites that are not affiliated with us. We are not responsible for examining or evaluating third-party content and are not liable for any third-party materials, websites, or services.
You are responsible for reviewing third-party policies and ensuring that you understand them before engaging in any transaction.
Links are provided to enhance user experience, but we do not endorse or accept responsibility for the content or services of external sites.
8. User Comments, Feedback & Submissions
If you submit creative ideas, suggestions, feedback, proposals, or materials—whether upon request or voluntarily—you agree that we may edit, copy, publish, or distribute them without restriction.
We have no obligation to:
1. Maintain comments in confidence
2. Provide compensation
3. Respond to comments
We reserve the right (but not the obligation) to monitor, edit, or remove content we deem objectionable or in violation of any rights or these Terms.
You agree your comments will not violate any third-party rights and will not contain unlawful, abusive, or harmful material, including malware. You may not use a false email or mislead us about the origin of comments.
We take no responsibility for comments posted by users or third parties.
9. Personal Information
Your submission of personal data is governed by our Privacy Policy, which can be viewed on our website.
10. Errors, Inaccuracies & Omissions
Occasionally, information on the website or in the Service may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and update information at any time without notice.
We are not obligated to update information unless required by law.
11. Prohibited Uses
You may not use the site or its content for:
Unlawful purposes
Violating laws or regulations
Infringing intellectual property rights
Harassing, defaming, abusing, or discriminating
Submitting false or misleading information
Uploading viruses or malicious code
Collecting personal information
Spamming or scraping
Obscene or immoral activities
Circumventing security features
We may terminate your access if you violate any prohibited use.
12. Indemnification
You agree to indemnify and hold harmless Curious Clouds (Pty) Ltd, including its directors, employees, contractors, suppliers, and affiliates, from any claim arising from your breach of these Terms or your violation of any law or third-party rights.
13. Severability
If any part of these Terms is found unlawful or unenforceable, it will be severed without affecting the remaining provisions.
14. Entire Agreement
These Terms constitute the full agreement between you and Curious Clouds and supersede all prior agreements.
Any ambiguity shall not be interpreted against the drafting party.
15. Governing Law
These Terms are governed by the laws of South Africa.
16. Changes to Terms
We may update these Terms at any time by posting revisions on this page. Continued use of the site after updates constitutes acceptance.
17. Contact Information
Questions regarding these Terms should be sent to:
📧 vape@curiousclouds.co.za
Use of Site
This site may only be used to browse content and make legitimate purchases. Copying, reproducing, uploading, posting, transmitting, or distributing website content is strictly prohibited.
Unauthorized use may violate copyright, trademark, or other laws.
Disclaimer of Warranty
Content is provided “as is” without any guarantees. Curious Clouds (the “Providers”) does not warrant accuracy, reliability, or completeness of content and is not liable for any damages arising from its use.
Content may not be used where this disclaimer is legally restricted.
Our Rights
We reserve the right to modify or withdraw any part of the website without notice and are not liable for any such changes.
We aim to keep the website online and functional but are not responsible for downtime.
Privacy Policy
Your privacy is important to us. Information collected on this site is used only as described in our Terms and Privacy Policy. No information will be sold or made available to third parties.
The website may collect technical data such as IP address, browser type, and visit duration for analytics and site improvement.
Your continued use of the site after changes are posted signifies acceptance.
Cookies / Tracking Technology
This site may use cookies and tracking tools to improve functionality and understand visitor behaviour. Cookies do not collect personal information unless voluntarily provided.
Product Availability
If stock is available, orders are processed the same day (if payment is received before 14:00). If items are out of stock, please allow up to 10 working days plus transit time.
If delays occur, Curious Clouds will notify you by email.
Delivery Policy
Once payment is made, you acknowledge acceptance of all Terms and Conditions. If unsure, please contact us before making a purchase.
Shipping
Please ensure your shipping address is correct. Ownership and risk transfer to you once the parcel leaves our premises.
Undeliverable Packages
If a parcel is returned to us, we will contact you to arrange re-shipment.
Order Processing
Orders are processed after payment has been confirmed.
Disclosure of Outlet Country at Payment
Country: South Africa
Bank: Capitec Business
Payment Options & Pricing
Updated Banking Details
Bank: Capitec Business
Branch Code: 450105
Account Name: Curious Clouds (Pty) Ltd
Account Number: 1054498644
Account Type: Capitec Business Account
All transactions are processed in South African Rands (ZAR).
We aim to provide competitive pricing. Your total order includes product price, applicable taxes, and shipping charges.
Prices may change without notice.
Credit Card Payments
We accept Visa and Mastercard. If you prefer not to pay by card, please use EFT or Direct Deposit.
EFT Payments
When paying by EFT, please load Curious Clouds (Pty) Ltd as a beneficiary and use your order number as reference. This ensures quick processing.
Direct Deposit
Deposit payments may also be made at a bank branch. Email your deposit slip to
📧 vape@curiousclouds.co.za
so we can confirm payment and ship your order.
Security Policy
All card payments are processed securely through Ozow Proprietary Limited using 128-bit SSL encryption, firewalls, and intrusion detection systems.
Curious Clouds does not store or have access to your credit card details.
Monitoring
We may monitor activity on the website and take any action we deem appropriate, including warnings, suspensions, or removal of content.
Law
These Terms are governed exclusively by South African law.
Updates to Terms
We may modify these Terms at any time. Continued use of the website signifies acceptance of updates.
Consent
By using this site, you acknowledge that certain designs and trademarks belong to Curious Clouds (Pty) Ltd. You agree not to copy or reproduce them in any way. Violations may result in legal action and associated costs.